Pet Supplies Plus Return policy

Pet supplies plus offers a flexible return policy for most items, allowing customers to return within 60 days of purchase with a receipt for a full refund. If you don’t have a receipt or it has been more than 60 days, they offer an exchange or store credit based on the item’s lowest selling price within the past 90 days.

The store aims to ensure customer satisfaction through their hassle-free return process. As pet owners, we all know how important it is to find the right products for our furry friends. Whether it’s the perfect toy to keep them entertained or the ideal food to keep them healthy, pet supplies plus understands our needs.

However, sometimes things don’t work out as planned, and that’s where their return policy comes in handy. In this guide, we will take an in-depth look at pet supplies plus’ return policy, including the time frame, receipt requirements, and the options available for returns. So, if you’re ever in need of returning a pet product, keep reading to learn more about pet supplies plus’ hassle-free return process.

Pet Supplies Plus Return policy


Pet Supplies Plus Return Policy

Pet supplies plus has a customer-friendly return policy to ensure your satisfaction. If you wish to return any pet supplies purchased, please keep the following instructions in mind. Firstly, make sure the item is in its original condition and packaging.

Secondly, bring your receipt or proof of purchase to the store. Next, you’ll need to initiate the return within the specified time frame, usually within 30 days. Additionally, be aware that certain items may not be eligible for return, such as opened food or medications.

Moreover, if you used a credit card for the purchase, the refund will be processed back to that same card. Lastly, refunds for cash purchases will be given in the form of store credit. Pet supplies plus strives to make the return process as hassle-free as possible.

Frequently Asked Questions For Pet Supplies Plus Return Policy

What Is The Pet Supplies Plus Return Policy?

Pet supplies plus offers a hassle-free return policy for products returned within 30 days of purchase.

Can I Return An Item I Bought Online?

Yes, you can easily return online purchases by either mailing them back or visiting a pet supplies plus store.

Are There Any Items That I Cannot Return?

Yes, certain items like live animals, opened pet food, and prescription medications cannot be returned for safety reasons.

How Long Do I Have To Return An Item?

You have 30 days from the date of purchase to return the item for a refund or exchange.

Do I Need A Receipt To Make A Return?

Yes, a receipt is required for all returns in order to verify the purchase and process the refund.

Is There A Restocking Fee For Returns?

No, pet supplies plus does not charge any restocking fees for returns of eligible items.

Can I Return An Item Without The Original Packaging?

It is preferred to have the original packaging, but as long as you have the receipt, you can return the item without it.

How Long Will It Take To Receive My Refund?

Once your return has been processed, you can expect to receive your refund within 5-7 business days.

Can I Return An Item Bought From A Different Store Location?

Yes, you can return items to any pet supplies plus store location regardless of where it was originally purchased.

What If The Item I Received Is Damaged Or Defective?

If you received a damaged or defective item, pet supplies plus will gladly replace it or provide a refund.


Pet supplies plus has a customer-friendly return policy that aims to provide utmost satisfaction to its customers. With a 60-day return window, customers can feel confident in their purchases and have ample time to evaluate their products. The company understands that sometimes, even with the best intentions, products may not meet expectations or may require exchanges or refunds.

This is why they have made the return process hassle-free and straightforward. By following a few simple steps, customers can initiate the return process both in-store and online. The company also offers convenient options for returning damaged or defective items.

Pet supplies plus prioritizes customer satisfaction and goes the extra mile to ensure a positive shopping experience. It’s evident that their return policy is designed to meet customer needs and establish long-term relationships with pet owners. With pet supplies plus, pet owners can shop with peace of mind, knowing that they have a reliable and customer-centric return policy to rely on.


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